07:58
Before opening
The first patients call before the team has unlocked the door. Lisa takes down what they need; the list is ready at eight.
Processed in the EU · GDPR · DPA included
Nocallgoesunanswered.
Lisa is the AI receptionist for medical practices in Austria. She picks up when your team can’t, understands what the caller needs and sends you a short summary after every call.
Built for medical practices across Austria
Demo line open · +43 463 49 60 00- General practice
- Dentistry
- Paediatrics
- Physiotherapy
- Dermatology
- Gynaecology
- Orthopaedics
- Ophthalmology
- Psychotherapy
- Veterinary practices
Qupera gives your practice a front desk that is open around the clock. Lisa picks up, answers questions about opening hours and directions, takes appointment requests and callback wishes, and writes your team a summary of every conversation.
Example view of the Qupera dashboard: today’s calls with reason, duration and status, and a summary of the selected conversation.
Example data from the demo practice. This is how your team sees who called and what needs doing.
What Lisa takes off your practice’s hands
As of September 2026
- 01
Availability
24/7on the phone
Also at lunchtime, in the evening and at weekends.
- 02
Languages
2languages
German and English. Lisa answers in the language she is spoken to in.
- 03
Data location
EUprocessing
Speech processing in the Netherlands, database and servers in Germany.
- 04
After every call
1summary
Who called, what it was about and what needs doing. Short and readable.
Lisa handles on the phone
See plansA day at the practice
When the phone rings and nobody is free.
12:30
Lunch break
Nobody is at the front desk, but the phone keeps ringing. Lisa answers questions and notes who wants a callback.
19:45
After closing
Patients who think of their appointment in the evening still reach someone. By morning, everything is summarised and waiting.
“I watched businesses in Carinthia lose people again and again, simply because nobody picked up. A missed call is a missed chance.”
Founder of Qupera, Klagenfurt
Privacy that stays in Europe.
At a medical practice every conversation is confidential. That is why Lisa runs on servers in the EU, your call data is only reachable with a login, and nobody has to guess whether they are talking to a person.
More about privacy and technologyGDPR
Processing under the GDPR and the Austrian Data Protection Act.
DPA
A data processing agreement under Art. 28 GDPR with every contract.
EU servers
Servers and database in Germany, speech AI in the Netherlands.
AI notice
Lisa says she is an AI at the start of every call.
From Carinthia
Qupera is an Austrian company based in Klagenfurt.
A typical Monday: when patients call and which calls Lisa takes.
- Calls
- 133
- taken by Lisa
- 57
Frequently asked questions
Anything else? Write to christo@qupera.at.
Is Lisa a person?
No. Lisa is an AI. She says so at the start of every call, as the EU AI Act requires.
Can I keep my phone number?
Yes. Your existing number is forwarded to Lisa, for example only when the line is busy, at lunchtime or after closing. Your patients dial the same number as always.
Does Lisa understand Austrian German?
Lisa understands standard German and everyday Austrian German, as well as English. The best way to judge is to listen: the demo line +43 463 49 60 00 is open around the clock.
What if Lisa can’t answer a question?
She takes a message and flags the call for a callback. She also remembers the question: you answer it once, and from then on Lisa knows.
Can Lisa book appointments?
Yes. Depending on the setup, Lisa books, moves and cancels appointments directly in the connected calendar, or notes appointment requests for your team. We agree on the right option during setup.
Do I have to sign up for a year?
No. All plans are billed monthly and can be cancelled by email with 30 days’ notice to the end of the month.
Where is call data processed?
In the European Union: servers at Hetzner in Germany, database in Frankfurt, speech processing via Google Vertex AI in the Netherlands. Data processing agreements under Art. 28 GDPR are in place with every processor.
How does setup work?
We set Lisa up together with you: opening hours, common questions and how requests reach your team. You don’t need any technical knowledge.
Your phone rings.
Lisa picks up.
Call the demo line or book a short conversation with us.