Privacy and technology
As confidential as a conversation in the practice.
Lisa was built for healthcare. Here is exactly where call data is processed and who is involved.
Lisa says she is an AI.
At the start of every call Lisa tells callers they are speaking to an artificial intelligence, as Art. 50 of the EU AI Act requires.
Data processing agreed in writing.
We sign a data processing agreement under Art. 28 GDPR with every practice, and have the same agreements with all our providers.
No audio recordings.
Lisa never stores audio of the calls. Only the information your team needs to act is kept.
No tracking cookies.
This website sets no tracking cookies and loads no fonts or scripts from Google servers.
Who is involved, and where.
All data is processed and stored inside the European Union.
ProviderTaskLocation
Hetzner Online GmbHServer infrastructureNuremberg, Germany
Supabase (EU-Region)DatabaseFrankfurt, Germany
Google Ireland Ltd. · Vertex AISpeech processing and calendar connectioneurope-west4, Netherlands
LiveKit (EU-Region)Voice connectionGermany
Telnyx (EU-Region)Phone line and call deliveryEU
Google Ireland Ltd. · WorkspaceSending notification emailsEU
Source: our privacy policy (German). Privacy questions: datenschutz@qupera.at
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